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Pixl Bot Docs

Ticket System

Overview

Section titled “Overview”

The ticket system allows members to open private support channels with your staff team.

Setup

Section titled “Setup”

Create a ticket panel:

/ticket setup #support-channel

This creates a panel with a button for members to open tickets.

Managing Tickets

Section titled “Managing Tickets”

Staff Commands

Section titled “Staff Commands”
/ticket add <user>      # Add user to ticket
/ticket remove <user>   # Remove user from ticket
/ticket close [reason]  # Close the ticket
/ticket transcript      # Generate transcript

Ticket Settings

Section titled “Ticket Settings”
/ticket category <category>   # Set ticket category
/ticket role <role>           # Set staff role
/ticket limit <number>        # Max tickets per user

Transcripts

Section titled “Transcripts”

When a ticket is closed, a transcript is automatically generated containing:

  • All messages in the ticket
  • Timestamps
  • User information
  • Attachments (links)

Transcripts are sent to the configured transcript channel.